Home Destinations My eSIMs Help
Menu

How can we help you?

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone, chat, or email.

You can also browse the topics below to find what you are looking for.

Frequently asked questions

What devices support eSIMs?

A device must meet the following conditions to use an eSIM:

  • The device supports eSIM functionality.
  • The device is unlocked (not tied to a specific carrier or network).
  • The device is not jailbroken (iOS) or rooted (Android).

Below is a list of devices that are eSIM-compatible. Please note that some regional models may not support eSIM technology.

This list is updated regularly but is not exhaustive. If your device is not listed, we recommend checking with the manufacturer to confirm whether or not it supports eSIMs.

As of April 2025, the following devices support eSIMs:

Apple (iOS)*

iPhone

  • iPhone 16
  • iPhone 16e
  • iPhone 16 Plus
  • iPhone 16 Pro
  • iPhone 16 Pro Max
  • iPhone 15
  • iPhone 15 Plus
  • iPhone 15 Pro
  • iPhone 15 Pro Max
  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 12
  • iPhone 12 Mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone SE (2020 and 2022)

iPad

  • iPad (from 7th generation)
  • iPad Air (from 3rd generation)
  • iPad Pro, 11-inch (from 1st generation)
  • iPad Pro 12.9-inch (from 3rd generation)
  • iPad Mini (from 5th generation)

*The following Apple devices DO NOT have eSIM capability:

  • iPhone devices from Mainland China.
  • iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).

*For iPhones and iPads purchased in Turkey:

  • If you're setting up your device after June 23, 2020, your eSIM will activate after installation — contact your carrier if you don't have eSIM enabled.
  • For devices set up before June 23, 2020, the procedure may require you to erase your device's data – please make sure you back up your device beforehand.

*Only iPad devices with Wi-Fi + Cellular features are supported.

Samsung*

  • Galaxy A56*
  • Galaxy A55 5G*
  • Galaxy A54 5G*
  • Galaxy A36*
  • Galaxy A35 5G*
  • Galaxy A23 5G*
  • Galaxy Z Flip
  • Galaxy Z Flip 5G
  • Galaxy Z Flip 3 5G
  • Galaxy Z Flip 4
  • Galaxy Z Flip 5
  • Galaxy Z Flip6
  • Galaxy Z Fold
  • Galaxy Z Fold 2 5G
  • Galaxy Z Fold 3
  • Galaxy Z Fold 4
  • Galaxy Z Fold 5
  • Galaxy Z Fold 6
  • Galaxy Note 20
  • Galaxy Note 20 5G
  • Galaxy Note 20 Ultra
  • Galaxy Note 20 Ultra 5G
  • Galaxy S20
  • Galaxy S20 5G
  • Galaxy S20+
  • Galaxy S20+ 5G
  • Galaxy S20 Ultra
  • Galaxy S20 Ultra 5G
  • Galaxy S21 5G
  • Galaxy S21+ 5G
  • Galaxy S21 Ultra 5G
  • Galaxy S22 5G
  • Galaxy S22+ 5G
  • Galaxy S22 Ultra 5G
  • Galaxy S23
  • Galaxy S23 5G
  • Galaxy S23 FE
  • Galaxy S23+
  • Galaxy S23 Ultra
  • Galaxy S24
  • Galaxy S24+
  • Galaxy S24 Ultra
  • Galaxy S24 FE
  • Galaxy S25
  • Galaxy S25 Edge
  • Galaxy S25+
  • Galaxy S25 Slim
  • Galaxy S25 Ultra
  • Galaxy Fold

*The following Samsung Galaxy devices DO NOT have eSIM capability:

  • All Galaxy devices originating from China, Hong Kong, and Taiwan.
  • All Galaxy FE "Fan Edition" models, except the Galaxy S23 FE and S24 FE.
  • USA models of the Galaxy S20, S21*, and Note 20 Ultra.

*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S24, S23, Z Fold 5, Z Fold 4, Z Flip 5, Z Flip 4, and A54 5G variants.

Google Pixel*

  • Pixel 9
  • Pixel 9a
  • Pixel 9 Pro
  • Pixel 9 Pro XL
  • Pixel 9 Pro Fold
  • Pixel 8
  • Pixel 8a
  • Pixel 8 Pro
  • Pixel 7
  • Pixel 7a
  • Pixel 7 Pro
  • Pixel 6
  • Pixel 6a
  • Pixel 6 Pro
  • Pixel 5
  • Pixel 5a
  • Pixel 5a 5G
  • Pixel 4
  • Pixel 4a
  • Pixel 4a 5G
  • Pixel 4 XL
  • Pixel 3
  • Pixel 3a
  • Pixel 3 XL
  • Pixel 3a XL
  • Pixel 2
  • Pixel 2 XL
  • Pixel Fold

*The following Google Pixel devices DO NOT have eSIM capability:

  • Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.
  • Pixel 3a models purchased in Southeast Asia and with Verizon service.

Hammer*

  • Explorer PRO
  • Blade 3
  • Blade 5G
  • myPhone NOW eSIM
  • myPhone Hammer Construction

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Hammer device is eSIM-capable.

Honor*

  • HONOR 90
  • HONOR 200
  • HONOR 200 Pro
  • Magic7 Pro
  • Magic7 Lite
  • Magic6 Pro
  • Magic6 Pro RSR
  • Magic Vs3
  • Magic V2
  • Magic V3
  • Magic5 Pro
  • Magic4 Pro

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Honor device is eSIM-capable.

Huawei*

  • P40
  • P40 Pro
  • Mate 40 Pro

*The following HUAWEI devices DO NOT have eSIM capability:

  • Huawei P40 Pro+
  • All Huawei devices purchased in China are not eSIM-capable.

Motorola*

  • Moto G34
  • Moto G35
  • Moto G53
  • Moto G54
  • Moto G54 Power
  • Moto G55
  • Moto G75
  • Moto G85
  • Moto G (2025)
  • Moto G (2024)
  • Moto G Power (2024)
  • Moto G Stylus 5G
  • Edge Fusion
  • Edge 50
  • Edge 50 Fusion
  • Edge 50 Pro
  • Edge 50 Neo
  • Edge 50 Ultra
  • Edge 40 Neo
  • Edge 40 Pro
  • Edge+
  • Edge+ (2023)
  • Edge (2024)
  • Edge (2023)
  • Edge (2022)
  • Razr 40
  • Razr 40 Ultra
  • Razr 50
  • Razr 50 Ultra
  • Razr 2024
  • Razr+ 2024
  • Razr 2022
  • Razr 2019
  • Razr 5G
  • ThinkPhone 25

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.

Nokia*

  • G60
  • XR21
  • X30

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Nokia device is eSIM-capable.

OnePlus*

  • OnePlus 13
  • OnePlus 13R
  • OnePlus 12
  • OnePlus 11
  • OnePlus Open

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.

Oppo*

  • Find N2 Flip
  • Find N5
  • Find X5
  • Find X5 Pro
  • Find X8 Pro
  • Find X8
  • Find X3 Pro
  • Find X3

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

Rakuten*

  • Rakuten Big
  • Rakuten Big S
  • Rakuten Mini
  • Rakuten Hand
  • Rakuten Hand 5G

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Rakuten device is eSIM-capable.

Sharp*

  • AQUOS sense9
  • AQUOS sense8
  • AQUOS sense7
  • AQUOS sense7 plus
  • AQUOS R9 Pro
  • AQUOS R9
  • AQUOS R8 pro
  • AQUOS R8
  • AQUOS R8s pro
  • AQUOS wish
  • AQUOS zero6

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Sharp device is eSIM-capable.

Sony*

  • Xperia 1 IV
  • Xperia 1 V
  • Xperia 1 VI
  • Xperia 5 IV
  • Xperia 5 V
  • Xperia 10 III Lite
  • Xperia 10 IV*
  • Xperia 10 V
  • Xperia 10 VI

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable. *Sony Xperia 10 IV eSIM support is only available in Europe. Please contact your carrier or device manufacturer to confirm that your Sony Xperia 10 IV device is eSIM-capable.

TCL*

  • 50 5G
  • 50 NxtPaper
  • 50 Pro NxtPaper
  • 40 XL

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.

T-Mobile*

  • Revvl 7
  • Revvl 7 Pro

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.

Vivo*

  • X200 Pro
  • X200
  • X100 Pro
  • X90 Pro*
  • V29 (Europe and Latin America)*
  • V29 Lite 5G (Europe)*
  • V40
  • V40 Lite (Europe)*
  • V50

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Vivo device is eSIM-capable.

Xiaomi*

  • Xiaomi 15
  • Xiaomi 15 Ultra
  • Xiaomi 14
  • Xiaomi 14 Pro
  • Xiaomi 14T
  • Xiaomi 14T Pro
  • Xiaomi 13
  • Xiaomi 13 Pro
  • Xiaomi 13T
  • Xiaomi 13T Pro
  • Xiaomi 13 Lite
  • Xiaomi 12T Pro
  • Xiaomi Poco X7
  • Redmi Note 14 Pro
  • Redmi Note 14 Pro 5G
  • Redmi Note 14 Pro+
  • Redmi Note 14 Pro+ 5G
  • Redmi Note 13 Pro
  • Redmi Note 13 Pro+
  • Redmi Note 11 Pro 5G*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your device is eSIM-capable.

Others*

  • Fairphone 4
  • Fairphone 5
  • Gemini PDA 4G+Wi-Fi
  • Nothing Phone (3a) Pro
  • Nuu Mobile X5
  • Realme 14 Pro+
  • ASUS Zenfone 12 Ultra
  • ZTE nubia Flip2

Windows 10*/ Windows 11 Laptops

Acer

  • Acer Swift 3
  • Acer Swift 7
  • Acer TravelMate P2
  • Acer TravelMate Spin P4
  • Acer TravelMate P6

ASUS

  • ASUS Mini Transformer T103HAF
  • ASUS NovaGo TP370QL
  • ASUS Vivobook Flip 14 TP401NA

Dell

  • Dell Latitude 7440
  • Dell Latitude 7210 2-in-1
  • Dell Latitude 9410
  • Dell Latitude 7310
  • Dell Latitude 7410
  • Dell Latitude 9510
  • Dell Latitude 5410
  • Dell Latitude 5411
  • Dell Latitude 5511

HP

  • HP Elitebook G5
  • HP Probook G5
  • HP Zbook G5
  • HP Spectre Folio 13

Lenovo

  • ThinkPad X1 Titanium Yoga 2 in 1
  • ThinkPad X1 Carbon Gen 9
  • ThinkPad X1 Fold
  • ThinkPad X1 Nano
  • ThinkPad X12 Detachable
  • Lenovo Flex 5G
  • Lenovo Yoga C630
  • Lenovo Miix 630
  • Lenovo Yoga 520
  • Lenovo Yoga 720 (2-in-1 models)

Surface*

  • Surface Pro 9
  • Surface Go 3
  • Surface Pro X
  • Surface Duo 2
  • Surface Duo

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo. Please contact the carrier to confirm.

What should I do if the eSIM is stuck activating on my iOS device?

If your eSIM shows “activating” or “activation failure” on your iOS device, don’t worry — this is a common issue, especially if you’ve installed the eSIM before arriving at your destination.

Even if it looks like it’s stuck, the eSIM is fully installed on your device. The activation will complete automatically once you arrive at your destination country/region and are within the network coverage area.

How do I check if my Android device supports eSIM?

eSIM compatibility on Android devices can vary depending on the manufacturer, model, region, and carrier settings.

Android is an open-source operating system, which means manufacturers and carriers can customize it. As a result, some versions of the same device may not include eSIM functionality.

Follow the steps below to check if your Android device is eSIM-compatible. Please keep in mind that the steps may vary depending on your device. For the most accurate information, contact your device manufacturer, vendor, or primary carrier.

On Samsung Galaxy devices:

  1. Open the Settings app, then tap Connections.
  2. Tap SIM Manager.
  3. If Add eSIM is available, your device likely supports eSIMs.

On Google Pixel devices:

  1. Open the Settings app, then tap Network & internet.
  2. Tap the + sign beside SIMs.
  3. If the Connect to mobile network page has a "Download a SIM instead?" option, your device is eSIM-compatible.

On other Android devices:

  1. DIAL *#06# and press the Call button.
  2. If your device is eSIM-compatible, you should be able to view your device's eSIM unique identification number (EID).

Your device also must be carrier-unlocked to use an eSIM. This allows you to use multiple SIMs/eSIMs from different carriers.

To check if your Android device is unlocked:

  1. Remove your current SIM card.
  2. Insert a SIM card from a different carrier.
  3. The carrier name at the top of your screen should change.
  4. Try placing a call.

If the call connects, your device is unlocked. If the call doesn't go through, or you see a message saying the device is locked, it's still tied to your original carrier.

If you're still unsure about eSIM compatibility, it's best to confirm with your device manufacturer, vendor, or primary carrier.

When can I install my eSIM?

When you can install your eSIM depends on the eSIM’s activation policy.

  • Most eSIMs activate only when you arrive at your destination and connect to a supported local network.
  • Some eSIMs activate immediately upon installation, no matter where you are.

Before installing your eSIM, check the activation policy listed in the eSIM's technical details. This will help you avoid activating it too early.

How do I know when my eSIM will activate?

You can find this information in your eSIM's activation policy.

Before purchase:

  1. Search for the country you’re traveling to.
  2. Select the eSIM that suits your needs.
  3. Go to Product description to view the activation policy.

After purchase:

  1. Go to My eSIMs in your account.
  2. Tap See more details to view the activation policy.

The activation policy will state one of the following:

  • "The validity period starts when the eSIM connects to any supported network(s)": You can install the eSIM before traveling without activating it. The validity period will only begin once you arrive at your destination and connect to a supported network. Just make sure you’ve completed the setup steps on the eSIM installation page, then turn on your eSIM line when you're ready to connect.

  • "The validity period starts upon installation": The eSIM will activate immediately upon installation, even if you're not yet at your destination. This means the validity period begins as soon as it's installed, so be sure to time the installation accordingly.

How do I install and set up an eSIM on my iOS device?

Before you begin, make sure the following requirements are met to ensure a successful installation:

  • Your device is eSIM-compatible and network-unlocked.
  • You have a stable internet connection (Wi-Fi is strongly recommended) — this is essential for downloading the eSIM.

Once you're ready, you can install your eSIM using one of the following methods:

  • Direct method (for iOS 17 and later)
  • QR code method
  • Manual method

Step 1: Preparation

  1. Log in to your account.
  2. Tap My eSIMs.
  3. Tap the eSIM you want to install.
  4. Tap View installation instructions.
  5. Select your preferred installation method.

Note that for the manual method, you will need to copy and paste the following:

  • SM-DP+ address
  • Activation code
  • Confirmation code (if available)

Step 2: Install the eSIM

Direct method (iOS 17 and higher)

  1. Tap Install eSIM > Continue until the activation starts — allow the eSIM to activate, if asked.
  2. Wait while the eSIM activates (don’t exit the process — it may take a few minutes).
  3. Tap Done, when prompted — next, you’ll set up your eSIM.
  4. Choose a label to differentiate the eSIM from any SIMs on your device.
  5. Select “Primary” as your default line.
  6. Select “Primary” to use with Apple ID, FaceTime, and iMessage.
  7. Select your new eSIM for Cellular Data.
  8. Tap Done, when prompted.

QR code method

  1. Go to Settings > Cellular > Add eSIM > Use QR Code.
  2. Scan the QR code from another device or printout — wait for the next step.
  3. Enter the confirmation code for your new eSIM (if required).
  4. Select Continue until the activation starts.
  5. Wait while the eSIM activates (don’t exit the process — it may take a few minutes).
  6. Tap Done, when prompted — next, you’ll set up your eSIM.
  7. Choose a label to differentiate the eSIM from any SIMs on your device.
  8. Select “Primary” as your default line.
  9. Select “Primary” to use with Apple ID, FaceTime, and iMessage.
  10. Select your new eSIM for Cellular Data.
  11. Tap Done, when prompted.

Manual method

  1. Go to Settings > Cellular > Add eSIM > Use QR Code.
  2. Tap Enter Details Manually.
  3. Enter the SM-DP+ address, activation code, and confirmation code for your new eSIM — wait for the next step.
  4. Select Continue until the activation starts.
  5. Wait while the eSIM activates (don’t exit the process — it may take a few minutes).
  6. Tap Done, when prompted — next, you’ll set up your eSIM.
  7. Choose a label to differentiate the eSIM from any SIMs on your device.
  8. Select “Primary” as your default line.
  9. Select “Primary” to use with Apple ID, FaceTime, and iMessage.
  10. Select your new eSIM for Cellular Data.
  11. Tap Done, when prompted.

Step 3: Connect to a mobile network

After installing your eSIM, follow these instructions to connect to a mobile network.

  1. Go to Settings > Cellular and select your new eSIM.
  2. Enable Turn On This Line.
  3. Go to Settings > Cellular > Cellular Data > and select your new eSIM, if not selected.
  4. Disable Allow Cellular Data Switching.
  5. If your eSIM comes with voice and text services, go to Settings > Cellular > Default Voice Line and select your new eSIM for calls and SMS.
  6. Go to Settings > Cellular and select your new eSIM.
  7. Select Network Selection and disable Automatic.
  8. Select the eSIM’s network (see Network on your eSIM details page) — it may take a moment to appear.
  9. Go to Settings > Cellular and select your new eSIM.
  10. Select Cellular Data Network and enter the APN for your new eSIM.
  11. Enable Data Roaming for your new eSIM.
  12. Turn Airplane Mode on and off.
How do I install and set up an eSIM on my Android device?

Before you begin, make sure the following requirements are met to ensure a successful installation:

  • Your device is eSIM-compatible and network-unlocked.
  • You have a stable internet connection (Wi-Fi is strongly recommended) — this is essential for downloading the eSIM.

Once you're ready, you can install your eSIM using one of the following methods:

  • Direct method
  • QR code method
  • Manual method

Step 1: Preparation

  1. Log in to your account.
  2. Tap My eSIMs.
  3. Tap the eSIM you want to install.
  4. Tap View installation instructions.
  5. Select your preferred installation method.

Note that for the manual method, you will need to copy and paste the following:

  • SM-DP+ address
  • Activation code
  • Confirmation code (if available)

Step 2: Install the eSIM

Samsung devices

Direct method

  1. Tap Install eSIM and wait — do not close the app, installation may take a few minutes.
  2. Tap Allow, when prompted.

QR code method

  1. Go to Settings > Connections > SIM card manager.
  2. Select Add mobile plan > Scan carrier QR code.
  3. Scan the QR code from another device or printout.
  4. Enter the confirmation code for your new eSIM (if required).
  5. Tap Confirm.

Manual method

  1. Go to Settings > Connections > SIM card manager.
  2. Select Add mobile plan > Scan carrier QR code.
  3. Enter the SM-DP+ address and activation code for your new eSIM.
  4. Tap Connect.
  5. Enter the confirmation code for your new eSIM (if required).
  6. Tap Confirm.

Google Pixel devices

Direct method

  1. Tap Install eSIM and wait — do not close the app, installation may take a few minutes.
  2. Tap Allow, when prompted.

QR code method

  1. Go to Settings > Network & internet and tap the plus sign (“+”) next to your SIM — if this is not available, tap SIMs/Mobile network.
  2. Tap Download a SIM instead? > Next.
  3. Tap Use a different network if you need to confirm your network.
  4. Scan the QR code from another device or printout.
  5. Tap Continue > Download/Activate.
  6. Enter the confirmation code for your new eSIM (if required).
  7. Tap Settings/Done when you see the Download Finished screen.

Manual method

  1. Go to Settings > Network & internet and tap the plus sign (“+”) next to your SIM — if this is not available, tap SIMs/Mobile network.
  2. Tap Download a SIM instead? > Next.
  3. Tap Use a different network if you need to confirm your network.
  4. Tap Need help? > Enter it manually.
  5. Enter the SM-DP+ address and activation code for your new eSIM.
  6. Tap Continue > Download/Activate.
  7. Enter the confirmation code for your new eSIM (if required).
  8. Tap Settings/Done when you see the Download Finished screen.

Step 3: Connect to a mobile network

After installing your eSIM, follow these instructions to connect to a mobile network.

Samsung devices

  1. Go to SIM card manager and enable your new eSIM.
  2. Tap OK.
  3. Select your eSIM for mobile data.
  4. If your eSIM has voice and text services, select it for calls and messages.
  5. Go to Access Point Names and tap Add.
  6. Enter the APN for your new eSIM.
  7. Open the three-dot menu (top right) and tap Save.
  8. Tap the new APN.
  9. Go to Network Operators and disable Select automatically.
  10. Select the eSIM’s network (see Network on your eSIM details page).
  11. Go to Connections > Mobile Networks.
  12. Enable Data roaming — please make sure the correct SIM is selected before.
  13. Turn Airplane Mode on and off.

Google Pixel devices

  1. Go to SIMs and select your new eSIM.
  2. Enable Use eSIM.
  3. Tap Yes.
  4. Enable Mobile data.
  5. If your eSIM has voice and text services, go to Calls Preferences and select your new eSIM as your default line for calls.
  6. If your eSIM has voice and text services, go to SMS Preferences and select your new eSIM as your default line for messages.
  7. Enable Roaming.
  8. Disable Automatically select network.
  9. Select the eSIM’s network (see Network on your eSIM details page).
  10. Tap Access Point Names, then select the option to add an APN (“+”).
  11. Enter the APN for your new eSIM.
  12. Open the three-dot menu and tap Save.
  13. Select the newly saved APN.
  14. Turn Airplane Mode on and off.
How can I receive SMS and calls while connected with my data-only eSIM?

If your eSIM is data-only, you can still use your primary line for calls and texts. To do this, make sure your primary line is enabled and set as your Default Voice Line.

You may also need to enable data roaming for your primary line, depending on your home provider's settings. This could result in roaming charges, so we recommend checking with your provider before turning it on.

On iOS

  1. Go to Settings > Cellular.
  2. Tap your Main / Primary line.
  3. Toggle ON "Turn On This Line."
  4. Go back to Cellular. Tap Default Voice Line.
  5. Select your Main / Primary line.
  6. Return to Cellular. Select Cellular / Mobile data.
  7. Keep your eSIM selected for mobile data.

On Samsung devices

Option 1: via Quick Settings Panel

  1. Swipe down from the top of the screen.
  2. You'll see CALLS | TEXT MESSAGES | MOBILE DATA. Tap Calls.
  3. Select your Main / Primary line.
  4. Do the same for SMS.
  5. Keep your eSIM selected for mobile data.

Option 2: via Settings

  1. Go to Settings > Connections > SIM card manager.
  2. Scroll down to the Preferred SIM card section.
  3. Tap Calls.
  4. Select your Main / Primary line.
  5. Do the same for SMS.
  6. Keep your eSIM selected for mobile data.

On Google Pixel devices

(Please note that the below steps may vary depending on your Pixel model.)

  1. Go to Settings > Network & internet > SIMs.
  2. Select your Main / Primary line.
  3. Toggle ON "Use SIM."
  4. Tap Calls Preference.
  5. A window will pop up asking which plan you want to use for calls.
  6. Select your Main / Primary line.
  7. Follow the same steps for SMS Preference.
  8. Ensure your eSIM is selected for mobile data.
How do I change my APN settings?

The APN (Access Point Name) is what your device uses to connect to the internet. Some eSIMs require you to manually update your APN settings to access mobile data.

If APN settings are needed for your eSIM, you can find them by going to My eSIMs > View installation instructions > Manual.

If no APN is shown, it means the APN is automatically configured.

Please follow these steps to set up an APN:

On iOS

  1. Go to Settings on your device.
  2. Tap Cellular/Mobile Data.
  3. Select your eSIM under Cellular/Mobile Data Plans.
  4. Tap Cellular/Mobile Data Network.
  5. Enter the APN exactly as shown in the eSIM installation details (all lowercase and without spaces) into the Cellular/Mobile Data APN field.
  6. You can leave the other fields blank.

On Android

  1. Go to Settings on your device.
  2. Tap Network & internet.
  3. Tap Mobile network.
  4. Tap Access Point Names.
  5. Enter the APN exactly as shown in the eSIM installation details (all lowercase and without spaces) into the APN field.
  6. You can leave the other fields blank.
Can I make phone calls or send SMS with my eSIM?

Whether you can make phone calls or send SMS with your eSIM depends on whether it is a data-only or data, voice & text eSIM.

You can find out what kind of plan an eSIM supports by selecting the eSIM and referencing the Product description section. There, you'll see a Coverage section that includes the Plan type.

If the plan type is Data only, you will not be able to place calls and texts (SMS). However, you can use internet-based calls and messaging services (e.g., WhatsApp). If you plan to use third-party apps for calling and texting, ensure they are set up before you use your eSIM.

If the plan type is Data, Voice & Text, your eSIM comes with call and text messaging services. The Data/Calls/Texts tab at the top of the screen shows how many calling minutes and SMS messages the eSIM includes.

How can I top up an eSIM?

Only rechargeable eSIMs can be topped up. You can check if an eSIM is rechargeable by going to the Product description section and viewing Add-ons before purchase.

Here's how to top up an eSIM if you run out of data:

  1. Log in to your account.
  2. Go to My eSIMs.
  3. Select the eSIM you want to top up.
  4. Select a top-up package from the Buy Top-up Packages section.
  5. Complete checkout.

If there is no Buy Top-up Packages section, the eSIM is not rechargeable. In this case, you will need to purchase a new eSIM to stay connected.

Note: If your purchased top-up does not activate automatically, please follow the steps below:

  • Restart your phone after topping up the service.
  • Turn airplane mode on and off to recover the connection.
How can I check my current data usage?

You can find your current data usage in your account and device settings.

  • Log in to your account.
  • Go to My eSIMs.
  • Select the eSIM you want to check data usage for.
  • If available, a data bar will show the amount of data you have remaining.

On iOS

  1. Go to Settings on your device.
  2. Go to Cellular/Mobile Data.
  3. The amount of data used can be found under Current Period Roaming.

On Android

  1. Open your phone's Settings app.
  2. Tap Network & internet.
  3. Tap Data usage or Mobile network.
  4. You can find your data usage under Mobile.
When does my eSIM data package expire?

Your eSIM package expires when either the validity period ends or the data is fully used — whichever comes first.

The validity period begins when the eSIM is activated. For most eSIMs, activation happens when you connect to a supported network at your destination. However, some eSIMs activate immediately upon installation, regardless of your location.

To check the activation policy before purchase, go to the Product description tab on the eSIM page.

What to do if my device is network or carrier-locked

If you’ve purchased your device through a mobile network provider or carrier, your device may be network or carrier-locked. This means your provider has placed restrictions on your device that limit your ability to connect to other networks.

You can’t install an eSIM if your device is network or carrier-locked. If you want to use an eSIM, please contact your mobile network provider or carrier to unlock your device.

If your device has recently been unlocked, your carrier may have disabled eSIM support for a period of time as a security precaution. In these cases, please contact your mobile network provider or carrier to override the device’s security settings.

Contact us

Need help with your eSim? Do you have any questions? Have feedback on your experience? let us know.