General Terms

Before using the Services (e-SIMs and associated support services provided by us) or Platform (this website and any other website or app connected to it), we (also, “us” or “Service Provider”) ask that you read the terms applicable to your use, and the policies that apply. These include:

  • These “General Terms” will always apply.
  • The “Terms of Use of our Services” will apply where you are a user of our Services;
  • The Privacy Policy and Cookie Policy will apply to all instances where your personal information are collected. Our Acceptable Use Policy and Refund Policy will apply in all instances where you use our Services.

    (these are collectively referred to as our “Terms”)

The Services are provided to you by AirGSM (also, “Service Provider”).

Your use of our Services and Platform are conditional on your acceptance of our Terms. So if you don’t accept or can’t comply with these you must not access or use our Services or Platform. You agree to these terms by using our Platform or Services, or by browsing or clicking on any content, signing up, or using our app.

From time to time we may update our Terms. We’ll do our best to notify you if the changes are material. Any change will become effective as of its date of publication, so if you no longer want to accept our Terms then you should stop using our Services or Platform after the updated Terms.

Third Parties. To the extent that our Services or Platform include links to - or are hosted on - a third party website or social media platform (for example, our payment services providers, Facebook, or Instragram) and there are separate terms of use relating to that website or social media platform, you agree to comply with those in addition to these Terms.

Sharing information with Service Provider. Your privacy is important to us. Personal data collected about you while you use our Services or Platform will be handled in accordance with the linked Privacy Policy and Cookie Policy. Please note in particular that we rely on a third party for the hosting and management of the Platform, as well as for the provision of the Services themselves, and that such third party will collect and have access to your data for the purpose of providing the Services.

Intellectual Property Rights. All intellectual property rights in our Platform and Services are owned or licensed to Service Provider or to its supplier. This includes copyright (including in our computer software), trade marks, know-how, trade secrets, and the design, compilation, and look and feel of our Platform, (together, the “intellectual property rights”). In using our Platform and Services, you agree to do so only for their intended purpose, and in accordance with these Terms. We really value your feedback on our Services and Platform. Where you provide us with feedback, we may opt to incorporate it into our Services or Platform, and you confirm that no intellectual property right arises in relation to such feedback, and no compensation shall be due to you.

Disclaimer of Liability. EXCEPT WHERE RESTRICTED BY LAW, IN NO EVENT WILL WE BE RESPONSIBLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT THAT WE FAIL TO COMPLY WITH THESE TERMS, WE WILL BE RESPONSIBLE FOR YOUR FORESEEABLE LOSS AND DAMAGE, AND OUR AND OUR AFFILIATES’ TOTAL AGGREGATE LIABILITY TO YOU IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT OF USD 100.00 (ONE HUNDRED US DOLLARS).

OUR SERVICES AND PLATFORM ARE PROVIDED ON AN AS-IS AND AS AVAILABLE BASIS. IN PARTICULAR, WE DO NOT GUARANTEE THAT THEY WILL BE AVAILABLE AT ALL TIMES, NOR THE QUALITY OF THE UNDERLYING CONNECTIONS AND NETWORKS. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL IMPLIED CONDITIONS, WARRANTIES, REPRESENTATIONS OR OTHER TERMS THAT MAY APPLY TO THE PROVISION OF OUR SERVICES AND WEBSITE.

TO THE EXTENT PERMITTED BY LAW, YOU WILL INDEMNIFY US AND OUR DIRECTORS, OFFICERS, EMPLOYEES, AND CONTRACTORS FOR ANY THIRD-PARTY LEGAL PROCEEDINGS (INCLUDING ACTIONS BY GOVERNMENT AUTHORITIES) ARISING OUT OF OR RELATING TO YOUR UNLAWFUL USE OF OUR SERVICES OR VIOLATION OF THESE TERMS.

Governing Law and Courts. Irrespective of the country from which you access our Services or Platform, these Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales, and the Courts of England and Wales shall have exclusive jurisdiction.

Class Action Waiver. You agree that you waive the right to participate as a plaintiff as a class member in a class action proceeding. Any proceedings to resolve disputes must be conducted on an individual basis, and not in a class, consolidated or representative action.

Enforcement of Terms. If there’s any part of these terms that either you or we are legally unable to enforce, that part will be ignored to the extent that it is unenforceable, but everything else will remain enforceable.

Contacting us. If you have any questions about these Terms please reach out to. If you need support in relation to the Services or Platform, please contact us using the “Contact us” from available on our help page.

Terms of Use for our Services

These “Terms of Use of our Services” will apply where you are a user of our Services, and should be read alongside our other terms that apply to you.

Your Device. In order to access our Services, you should have an unlocked, eSIM-compatible device, for which you should be the sole responsible user.

Your Service Provider Account. Your Service Provider account is personal to you, and cannot be assigned or transferred to anyone else without Service Provider’s prior written approval. We reserve the right to suspend or terminate your account at any time, at our sole discretion. This can occur in situations where, for example, we have a security concern or if we think you have breached our Terms. We will notify you if we do this. Where you have breached our Terms or used our Services in a manner that is contrary to our Acceptable Use Policy, you will not be entitled to a refund, and we may suspend or terminate your Service Provider Account.

Prices and Payments. The prices for our Services don’t include taxes or any applicable extra fees, which may be added based on your billing address when you make a payment.

Refunds. You can find more details about the circumstances in which you are entitled to a refund in our Refund Policy.

Termination and Suspension. We select the best and most trusted service providers to work with, so that you can have the most reliable experience possible. This means that, at times, we might need to stop collaborating with a service provider where they do not meet the standards we expect. This can result in the termination or suspension of the Services that have been purchased by you. Where this happens, please refer to the Refund Policy for further information.